Standards of Performance
Sierra View Medical Center is dedicated to establishing a reputation for
providing outstanding customer service while retaining satisfied employees
who take pride in serving our guests and their families. As such, Sierra
View has established 10 "Standards of Performance" that all
of our employees have pledged to uphold and carry out in their service. They are:
As Sierra View employees, we feel a sense of ownership towards our job.
We take pride in what we do, feel responsible for the outcome of our efforts
and recognize our work as a reflection of ourselves.
We ensure our behavior and appearance reflects a high degree of professionalism
and is compliant with our dress code, regardless of our position. The
Appearance Standard also applies to our facilities and treatment areas.
All areas within the hospital will be kept clean and neatly organized
at all times.
Sierra View Medical Center's commitment to providing the highest quality
of service and care to our guests is reflected in our positive and cheerful
attitudes. We value our guest experience and treat our patients, visitors
and fellow employees with respect and compassion.
As dedicated team members, we will commit ourselves to our coworkers,
guests and the community with knowledge and confidence that we can provide
the best care and service. As coworkers in the mission, we have an obligation
to perform consistently and hold ourselves to the highest standards of
integrity, honesty and accountability.
Professional, clear, courteous communication is the foundation of our
success as a provider of quality care and service. Our smile and the sincerity
in our voice will be communicated clearly, assuring our customers that
they are most important to us.
We will always treat our customers with courtesy and respect. We will
smile, say hello, introduce ourselves, call people by their first names
and extend words of kindness and concern.
We value our guests’ time and strive to provide them with prompt
service while always keeping them informed of delays and making them comfortable
while they wait.
We will create and maintain a secure and trusting environment by ensuring
our guests' right to privacy and modesty. All information entrusted
to staff regarding guests will be treated as confidential. Disclosure
of confidential matters will be restricted in all situations other than
when necessary to meet customers' health needs.
Respect is a key factor in maintaining a positive environment. We will
treat our guests, their families, and coworkers with respect at all times.
We will provide a safe environment for everyone who walks through our
doors of Sierra View Medical Center by having a thorough understanding
of hospital-wide and departmental policies and procedures.