Standards of Performance
Sierra View is dedicated to establishing a reputation for providing outstanding
customer service while retaining satisfied employees who take pride in
serving our guests and their families. As such, Sierra View has established
10 "Standards of Performance" that all of our employees have
pledged to uphold. They are:
Every Sierra View Medical Center employee must feel a sense of ownership
toward his or her job. This means taking pride in what we do, feeling
responsible for the outcomes of our efforts, and recognizing our work
as a reflection of ourselves.
Employee behavior and appearance will reflect a high degree of professionalism,
regardless of job or position. It will reflect respect for our guests.
Each of us is responsible for adhering to the dress code. The Appearance
Standard also reflects to our facilities and treatment areas as well.
All areas within the hospital will be kept clean and neatly organized
at all times.
Sierra View Medical Center's commitment to providing the highest quality
of service and care to our guests is reflected in our attitude. Our attitudes
contribute to the overall perception of our customers' encounters
with us. A positive, cheerful attitude will ensure that our customers'
experiences will be as pleasant as possible.
As dedicated team members, we will commit ourselves to our coworkers,
guests, and the community; with knowledge and confidence that we can provide
the best care and service. As coworkers in the mission, we have an obligation
to perform consistently, holding ourselves to the highest standards of
integrity, honesty and accountability.
Professional, clear, courteous communication is the foundation of our
success as a provider of quality care and service. Our smile and the sincerity
in our voice will be communicated clearly, assuring our customers that
they are most important to us. We will avoid confusing our customers,
and speak clearly in terms that are easily understood.
We will always treat our customers with courtesy and respect. We will
smile, say hello, introduce ourselves, call people by their first names
and extend words of kindness and concern. Doing so will make our guest
and coworkers feel at ease.
We appreciate that our guests' time is important. We strive to provide
our guests with prompt service, always keeping them informed of delays
and making them comfortable while they wait.
We will create and maintain a secure and trusting environment by ensuring
our guests' right to privacy and modesty. All information entrusted
to staff regarding guests will be treated as confidential. Disclosure
of confidential matters will be restricted in all situations other than
when necessary to meet customers' health needs.
Respect is a key factor in maintaining a positive environment. We will
treat our guests, their families, and coworkers with respect at all times.
We will provide a safe environment for everyone who walks through our
doors by having a thorough understanding of hospital-wide and departmental
policies and procedures.