At Sierra View, we consider our volunteers to be a crucial part of our extended care team. That being the case, we also expect our volunteers to uphold the Standard of Performance at Sierra View and represent the hospital in a positive, professional matter. Please read below to learn more about some of the requirements and expectations we have for our volunteers.

Qualifications

Must be friendly, courteous and display a positive attitude.

Must be in good general health and able to be mobile.

Ability to be flexible to changing demands and duties.

Possess ability to work with a diverse group of people with various ethnic and socio-economic backgrounds.

Expected to complete SVDH orientation and adhere to TB testing annually.

Guest Relations

Volunteers must foster positive, interpersonal relationships and a professional image by adhering to the hospital’s Standards of Performance with internal and external contacts in person and on the phone.

Treats all guests in a polite and congenial manner. Patients are treated with respect and dignity.

Demonstrates sincere concern and sensitivity to the needs of all guests at all times. Those with concerns are made to feel that the concern will be treated seriously and competently.

Handles personal information offered by others in a private and confidential manner.

Maintains confidentiality of patient information.

Responds to inquiries in an appropriate and polite manner. Acts pro-actively and processes request promptly.

Displays attitude which support District values and mission. Represents the District positively with appropriate manners and speech.

Consistently seeks to improve performance. Accepts changes and is responsive to District and community needs.

Demonstrates accountability and responsibility for all actions.

Safety

1. Volunteers must observe all hospital and departmental safety and employee health policies and practices.
2. Annually reviews hospital and departmental safety policies during the orientation process.
3. Observes appropriate safety practices when lifting, stooping or bending, and in performance of job functions.
4. Completes all immunizations, tests and other employee health-related requirements.