Sierra View is dedicated to establishing a reputation for providing outstanding customer service while retaining satisfied employees who take pride in serving our guests and their families. As such, Sierra View has established 10 "Standards of Performance" that all of our employees have pledged to uphold. They are:

Accountability
Every Sierra View District Hospital employee must feel a sense of ownership toward his or her job. This means taking pride in what we do, feeling responsible for the outcomes of our efforts, and recognizing our work as a reflection of ourselves.

Appearance
Employee behavior and appearance will reflect a high degree of professionalism, regardless of job or position. It will reflect respect for our guests. Each of us is responsible for adhering to the dress code. The Appearance Standard also reflects to our facilities and treatment areas as well. All areas within the hospital will be kept clean and neatly organized at all times.
 
Attitude
Sierra View District Hospital's commitment to providing the highest quality of service and care to our guests is reflected in our attitude. Our attitudes contribute to the overall perception of our customers' encounters with us. A positive, cheerful attitude will ensure that our customers' experiences will be as pleasant as possible.

Commitment
As dedicated team members, we will commit ourselves to our coworkers, guests, and the community; with knowledge and confidence that we can provide the best care and service. As coworkers in the mission, we have an obligation to perform consistently, holding ourselves to the highest standards of integrity, honesty and accountability.

Communication
Professional, clear, courteous communication is the foundation of our success as a provider of quality care and service. Our smile and the sincerity in our voice will be communicated clearly, assuring our customers that they are most important to us. We will avoid confusing our customers, and speak clearly in terms that our easily understood.

Courtesy
We will always treat our customers with courtesy and respect. We will smile, say hello, introduce ourselves, call people by their first names and extend words of kindness and concern. Doing so will make our guest and coworkers feel at ease.

Customer Waiting
We appreciate that our guests' time is important. We strive to provide our guests with prompt service, always keeping them informed of delays and making them comfortable while they wait.

Privacy
We will create and maintain a secure and trusting environment by ensuring our guests' right to privacy and modesty. All information entrusted to staff regarding guests will be treated as confidential. Disclosure of confidential matters will be restricted in all situations other than when necessary to meet customers' health needs.

Respect
Respect is a key factor in maintaining a positive environment. We will treat our guests, their families, and coworkers with respect at all times.

Safety
We will provide a safe environment for everyone who walks through our doors by having a thorough understanding of hospital-wide and departmental policies and procedures.