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Patient Rights

File a Grievance

If you want to file a grievance with the hospital, you may do so by writing or by calling:

Sierra View Medical Center

Risk Management Department

465 W. Putnam Ave.

Porterville, CA 93257

(559) 788-6191

The grievance committee will review each grievance and provide you with a written response within seven days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).

To file a complaint with the Department of Public Health regardless of whether you use the hospital’s grievance process. The California Department of Public Health’s address and phone number and is:

California Department of Public Health Licensing & Certification

4540 California Ave Suite 200 Bakersfield, CA 93309

(661) 336-0543 or (866) 222-1903

The Joint Commission

Division of Accreditation Operations

Office of Quality Monitoring

One Renaissance Boulevard Oakbrook Terrace, IL 60181

Toll Free Phone 1 (800) 994-6610 Fax (630) 792-5636

E-mail: complaint@jcaho.org

Health Services Advisory Group, Inc.

Atten: Beneficiary Protection 700 N Brand Boulevard, Suite 370 Glendale, CA 91203

1-800-841-1602 or 1-800-881-5980