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Acknowledge - Greet the patient by name. Make eye contact, smile and acknowledge family or friends in the room.

Introduce - Introduce yourself with your name, skillset, professional certification and experience.

Duration - Give an accurate time expectation for tests, physician arrival, and identify next steps. When this is not possible, give a time in which you will update the patient on progress.

Explain - Explain step-by-step what to expect next, answer questions, and let the patient know how to contact you, such as a nurse call button.

Thank You - Thank the patient and/or family members for being there to support the patient and express gratitude to them for choosing SVMC.