Patient Experience

Delivering high-quality health care that exceeds our patients' expectations is priority number one here at Sierra View Medical Center. To help us gauge our success, Sierra View routinely surveys our patients after they've been discharged from our facility. If you or a family member receives one of these surveys, we request that you please answer the questions honestly.

Finished surveys go to a nationally respected company that specializes in measuring and improving the most important aspects of the patient experience. The disseminated results are then sent back to Sierra View, ultimately helping us provide better customer service to all of our patients.​

Meet Your Advocate

Our goal at Sierra View Medical Center is to create a welcoming, healing, caring, safe, and professional environment for everyone—patients, families, visitors, and staff. To support this commitment, we have a dedicated patient advocate available to assist you. Meet our Patient Experience Officer and your patient advocate by clicking here.

Our Committment to AIDET® at SVMC

At Sierra View Medical Center, we are dedicated to practicing AIDET in all our interactions—with each other, our patients, and their families. Every employee is expected to apply AIDET in every encounter, ensuring consistent, compassionate communication and care. Learn about AIDET by clicking here.

Patient and Family Advisory Council

We believe in the power of collaboration. By forming partnerships with patients, local businesses, family members, and our dedicated healthcare team, we can make a meaningful impact on patient care together. To learn more about the Patient and Family Advisory Council (PFAC) and how you can get involved, click here.