Billing
Do You Need Help Paying Your Bill?
Sierra View Medical Center (SVMC) understands that medical services can be an unexpected expense. Our Patient Financial Services department is here to assist you in making bill payments, answer your billing related questions and provide options available to our patients who are uninsured or underinsured. If you are facing financial hardship, we encourage you to apply to Medi-Cal or explore other government programs that may be of assistance. If you do not qualify for those programs, or if you have substantial financial liabilities despite having insurance, you may qualify for our financial assistance program.
If you need help in your language, please call (559) 788-6200 or (559) 788-6143 or visit our Financial Counselors. The office is open Monday – Friday 8 AM – 4:30 PM and is located at 465 W. Putnam Ave. Porterville CA 93257.
Who’s Eligible for Financial Assistance?
The Financial Assistance Program is eligible for medically necessary healthcare services provided by SVMC. Eligibility is based on financial need. Those applying with a family income at or below 400 percent of the federal poverty level (FPL) guidelines are generally eligible for 100 percent assistance. This table shows the criteria for receiving 100 percent financial assistance.
Patients who are experiencing high medical expenses compared to their income may also be eligible under high medical expenses criteria, regardless of household income.
Financial Assistance/Charity Care Requests
We understand that helping you with your financial concerns is of the utmost importance and our goal is to provide you with any assistance needed. If you need help with the completion of your application, please contact our Financial Counselors at (559)788-6143 or (559)788-6002. They will be happy to answer any questions you may have about the application and can provide assistance with completion over the telephone or in person
The financial assistance/charity care application is available online by choosing one of the options below. Once SVMC has received your request we will work to complete it as soon as possible.
Applications can be submitted by:
- Email: FINANCIALCOUNSELING@SIERRA-VIEW.COM
- Fax: (559) 791-3808
- Mail to: Attn: Financial Counselors at Sierra View Medical Center, 465 W. Putnam Ave., Porterville, California 93257
Our Services as a Courtesy to Our Patients:
- Verify your insurance coverage.
- Provide you with an estimated patient portion of charges as determined by your insurance plan.
- Bill your primary and secondary insurance carriers as provided by you at the time of registration.
- Answer questions from you or your insurance carrier regarding charged incurred.
- Upon request, send your statement showing insurance payment(s). Automatically generate statements for the patient responsibility as indicated by your insurance.
Please know that all of our patients are charged and billed equally, without preference. If you have reason to believe otherwise, please contact one of our Patient Financial Counselors at (559) 791-3970.
Payment
We are accepting payment in-person at our Cashiers Office, over the phone, or online. You may make a payment over the phone by calling one the following:
- (559) 784-6200
- (559) 791-3951
- (559) 791-3952
- (559) 788-6010
Questions? Contact us at (559) 788-6143, (559) 788-6002, or
Financialcounseling@sierra-view.com
Hours: Monday - Friday, 8 AM - 4:30 PM
Additional Resources for Help with Your Bill
The Health Consumer Alliance is an organization that helps patients understand the billing and payment process, as well as provides information regarding Covered California and Medi-Cal presumptive eligibility. Below is their contact information:
The Health Consumer Alliance (HCA)
888-804-3536
TTY 877-735-2929
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe, you were wrongly denied financial assistance; you may file a complaint with the Hospital Bill Complaint Program.
They can be reached by going to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.